We offer a 30 day money-back warranty and/or replacement of the memorial for breakage with photographic evidence of breakage.  All our shrouds, family tree urns, and flower pod urns are handmade; as such all items will be similar, but will not be the same, as images on the website or video. Exact sizing, color distribution, are all variable piece to piece. Any such variations in color (hues) and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations. Returns and refunds will not be considered for aesthetic issues.

For Jewelry pieces outside of the stainless steel ones, and all ash memorial items the below is applied:

All our ash memorial pieces are handmade on demand; as such all items will be similar, but will not be the same, as images on the website or video. Exact sizing, color distribution, bubbles (presence, location, size or lack of) and ash placement are all variable piece to piece. Any such variations in color (hues) and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations. Returns and refunds will not be considered for aesthetic issues.

If cancelling an order prior to the production of a jewelry item a $10 cancellation fee will be applied against your order. If stands were ordered and are being returned as well the cost of shipping the item is to be borne by the customer. All refunds will be applied against your existing order; refunds will appear on the credit card 3-5 days after applied.

For stainless steel jewelry and non ash memorial pieces a full refund (excluding shipping) will be applied once the products are returned to JLMemorial.